1. Contact Us:

Contact our Customer Service team here with details of your return request and proof of purchase.

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2. Approval and Shipping:

After review, we will send a return authorization form. Include this form in your return package. Customers are responsible for return shipping costs, including international returns. Ship the product to our warehouse in New Jersey, USA.

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4. Processing and Refunds:

Once received and inspected, we will issue a refund within 72 hours through the original payment method. Processing typically takes 3-5 business days.

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1-Year Warranty

All vSEE or Monster Box devices purchased from our website come with a 1-Year Warranty.

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Warranty Coverage:

* If your device experiences issues, contact us at info@streamingboxstore.com. Our technical team will assist in diagnosing the problem.

* If repair or replacement is required, you may send the unit to us. We will fix or exchange the unit at our discretion.

* Warranty does not cover devices with water or physical damage.

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Warranty Expiration:

* After the warranty period expires, devices can still be sent to us for repairs at an additional cost. During repair time, we’ll provide an account to maintain your service

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Third-Party Purchases

Streaming Box Store does not process returns, refunds, or warranties for items purchased from third-party vendors. If purchased through a third party, all issues must be resolved directly with them. Items sent to Streaming Box Store in this case will not be honored and may be returned at the sender’s expense.

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Important Notes:

* Refunds are issued only after receiving and reviewing the returned item for completeness.

* Customers are responsible for ensuring the compatibility of applications or services with our devices before purchase. Our devices run Android and are not cable boxes.

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For questions or assistance, feel free to contact us at:

info@streamingboxstore.com