1. Contact Us:

Contact our Customer Service team here with details of your return request and proof of purchase.

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2. Approval and Shipping:

After review, we will send a return authorization form. Include this form in your return package. Customers are responsible for return shipping costs, including international returns. Ship the product to our warehouse in California, USA.

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4. Processing and Refunds:

Once received and inspected, we will issue a refund within 72 hours through the original payment method. Processing typically takes 3-5 business days.

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1-Year Warranty

All Superbox devices purchased from our website come with a 1-Year Warranty.

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Warranty Coverage:

* If your device experiences issues, contact us at info@vseeboxofficial.com. Our technical team will assist in diagnosing the problem.

* If repair or replacement is required, you may send the unit to us. We will fix or exchange the unit at our discretion.

* Warranty does not cover devices with water or physical damage.

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Warranty Expiration:

* After the warranty period expires, devices can still be sent to us for repairs at an additional cost. During repair time, we’ll provide an account to maintain your service

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Third-Party Purchases

Superbox does not process returns, refunds, or warranties for items purchased from third-party vendors. If purchased through a third party, all issues must be resolved directly with them. Items sent to Superbox in this case will not be honored and may be returned at the sender’s expense.

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Important Notes:

* Refunds are issued only after receiving and reviewing the returned item for completeness.

* Customers are responsible for ensuring the compatibility of applications or services with our devices before purchase. Our devices run Android and are not cable boxes.

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For questions or assistance, feel free to contact us at:

info@streamingboxstore.com