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The Streaming Box Store offers 23/7 customer service, in association with vSee and SuperBox technical support teams.


Our boxes are user friendly, but sometimes they get confused and need some help.  Similar to a circuit panel, when you blow a fuse. 

 

In most cases, please re-jump the box.  This is done by unplugging

your modem/router.  Unplug your box.  Plug back in the modem/

router first, the box second. This should allow the streaming box

to re-connect to one of the many servers and get your box

back working.

 

The box does not work with out internet.  

 

For any and all technical support please email: info@streamingboxstore.com

 

For the Quickest Service:  Visit our FaceBook Page as our

techs are connected to our FB page and will most likely respond

faster than via email.

 

www.facebook.com/streamingboxstore


Keep Checking This Page As We Will Be Adding

Some User Friendly Videos for Install, Tech and Support.

1. GENERAL QUESTIONS

  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions
  • New: Google Assistant Compatible
    Find tv channels or movies/tv shows quickly. Search across all apps, accurate voice recognition, Open apps, Play Songs etc;
  • New: Bluetooth Voice Remote
    Bluetooth 5.0 High Stability & High Fidelity voice input. Up to 10M seamless control distance. Together with IR connection mode and IR TV Learning function;
  • New: HDMI2.0 Cable
    Support increased bandwidth requirements of 4K UHD display (4K 60fps with high-speed 19+1 Pin)
  • New: Heat Ultra
    Enjoy the latest 1080HD and up to 4K VODs with our new Heat Ultra app!
  • 4K Ultra HDR output and 6K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • Upgraded: Wi-Fi RTL8822CS 2T2R
    Complete solution for a high-performance wireless streaming tv box. Up to 867Mbps Wi-Fi Network Speed. Up to 1000Mbps Ethernet Network Speed.
  • Android 10.0 OS
    With the more efficient and faster Android 10.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • 32GB eMMC Internal Storage
    32GB eMMC Internal Storage
  • New: Large Bluetooth Voice Remote
    .
  • Support 6K@60fps, 4K Ultra HDR output and 6K video decoding output
    .
  • 32GB eMMC Internal Storage
    .
  • WiFi 6 Supported
    .
  • 4GB DDR3 RAM
    .
  • Heat Ultra
    .
  • New: Firmware Upgrade
    .
  • Quad-core ARM Cortex-A53 Processor
    .
  • 7 Days Playback Feature
    .
  • Google Assistant Compatible
    .
  • New: Android 12.0 OS
    .
  • 04. WHERE CAN I PURCHASE THE VSEEBOX?
    You can purchase it with our partnered online stores / Amazon / local distributors.
  • 05. DO I NEED A VPN TO USE VSEEBOX?
    VPN is not a must to use vSeeBox.
  • 02. WHERE CAN I USE VSEEBOX?
    You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.
  • 06. WHAT INTERNET SPEED DO I NEED FOR VSEEBOX?
    We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network. For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.
  • 07. CAN I INSTALL APPS ON VSEEBOX?
    Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
  • 12. WHAT’S INCLUDED WITH PURCHASE.?
    ,
  • 01. ANY FURTHER CHARGES/SUBSCRIPTIONS AFTER THE PURCHASE OF THE VSEEBOX?
    No and NEVER! Once you purchase the vSeeBox, you can use it with the Heat apps pre-loaded without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!
  • 13. FREE SHIPPING
    ,
  • 09. HOW DO I CONTACT TECH SUPPORT?
    Easy. You can contact VSEE 24/7 through the “CONTACT US” app on the Home screen of your device or you can contact SBS live tech support via your sales representative. We will only offer support on products purchased through the Streaming Box Store.
  • 10. DOES VSEE BOXES OFFER CLOSED CAPTION?
    Unfortunately, VSEE boxes do not offer closed captions. There is select content That does offer subtitles, but it is limited. For those who rely on closed captions, our products won’t service your needs. We are working with VSEE to add this feature in the future, so please check back for updates
  • 11. WHAT’S THE DIFFERENCE IN THE MODELS?
    ,
  • 03. ANY REQUIREMENTS FOR USING VSEEBOX?
    You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works. We recommend an over 8mbps network with Ethernet for smooth streaming.
  • 08. WHY BUY FROM STREAMING BOX STORE
    The Streaming Box Store (SBS) is the largest authorized dealer of VSEE. SBS a collective of industry professionals whose goal is to deliver high quality, affordable entertainment for the entire family. Being an authorized dealer, SBS offers full warranty on all VSEE products. VSEE and SBS offer live technical support. Our techs are available from 10am – 10pm Monday through Friday and VSEE Contact Us is available 24/7 through the app on the homescreen of the device. SBS offers free shipping, for all online purchases, anywhere in the United States. We offer retail and wholesale distribution, with the lowest pricing in the country. Our company representatives tour the country, introducing so many to an affordable and user-friendly options for home entertainment. We all started as customers, so we were just like you!
  • 04. HOW CAN I UPDATE MY VSEEBOX?
    For V1 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.
  • 01. HOW TO SETUP MY VSEEBOX V1 PRO?
    You just need a TV / monitor with HDMI port, and wifi/ethernet network connecting to vSeeBox, then it works. You can install the Heat Live and Heat VOD after basic setup. You can take a look with this vSeeBox Setup video
  • 03. HOW CAN I UNINSTALL APPS ON VSEEBOX?
    On Home page, System Settings, Apps, See all apps, select the app(s) you want to uninstall, and click Uninstall.
  • 02. HOW CAN I INSTALL APPS ON VSEEBOX?
    We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.
  • 01. HOW TO ADD CHANNELS TO FAVORITES?
    1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite. 2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.
  • 06. HOW TO USE THE PLAYBACK FEATURE?
    Currently we have around 40 channels implemented with the 7 Days Playback feature. There’s a playback icon besides the channel name if the channel supports playback. By using the EPG, you can navigate the past 7 days’ channel contents and click to view it.
  • 04. WHY IS THE EPG SHOWING NOT ACCURATE?
    The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
  • 03. HOW TO USE THE EPG FUNCTION?
    1st way: For normal channel selection, you can press the “OK” button on your remote. It shows all the channels and categories. On the hovered channel, press “right” of your remote, to check the current/previous live tv details. 2nd way: For a traditional EPG guide, you can press the “EPG” button on your remote. P.S. Long Press the “left” button of your remote to switch between categories.
  • 02. WHY ARE SOME CHANNELS SHOWING "CHANNEL UNDER MAINTENANCE"?
    It often happens with sports and PPV channels. If there are no live games at the time, those channels will be under maintenance preparing for upcoming events. Please check our EPG for game schedules, or you can check the schedule on relevant sports websites. For regular channels, sometimes there are emergency checks/tests. Most of those channels will come back shortly. If you notice any of the channels that were down for a while and didn’t come back, you can use the Feedback submission to notify us, and our developers’ team will check and fix it soonest.
  • 07. HOW CAN I UPDATE THE HEAT LIVE APP?
    1st way: If there is a new update patch available, there will be a pop-up window to ask if you want to update the Heat Live app. Press yes and it will finish the update automatically. 2nd way: Visit the MENU page, visit Info page, and click the button “Check Update”.
  • 05. HOW TO SEARCH FOR A CHANNEL I WANT TO WATCH?
    Click “OK” on your remote, visit the MENU page, and you can see the search section. You can search your wanted channel name, by searching part of the channel name or location name, e.g. Telemundo 52 Los Angeles KVEA, you can search “Tele” or “Telemundo” or “Los Angeles” or “KVEA”.
  • 05. HOW CAN I TURN SUBTITLES ON/OFF?
    Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.
  • 03. HOW CAN I CHECK MY FAVORITE VOD LIST?
    You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.
  • 01. HOW TO SEARCH FOR A MOVIE/TV SERIES I WANT TO WATCH?
    You can use the Search function on the left-hand side of the VOD main page. For example, if you want to search for the movie “Moonfall”, you can search “moon” or “fall”.
  • 06. HOW CAN I CHANGE THE TRACK LANGUAGE OF A VOD?
    Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.
  • 02. HOW CAN I SET A MOVIE OR TV SERIES TO MY FAVORITE?
    When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.
  • 04. HOW CAN I CHANGE THE PICTURE QUALITY?
    Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version.
  • New: intuitive-designed Bluetooth remote
    Bigger in size and friendly for large hands, buttons are grouped by their functions, shaped to help you navigate easily!
  • New: Android 11 TV System
    Performance improvements such as Enhanced memory management, and privacy features, are introduced to make sure your vSeeBox works quickly and securely
  • 64GB eMMC Internal Storage
    .
  • New: Powerful chipset Amlogic 905Y4
    Enabling 10 bit HDR decoding up to 8K@60fps
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • 4K Ultra HDR output and 8K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • Upgrade: 64GB storage
    64gb eMMC memory flash with more storage
  • Android 11.0 OS
    With the more efficient and faster Android 11.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • New TV Box design
    Build-in Wi-Fi antenna has a concise appearance and easy to carry
  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions

2. VSEEBOX SETUP, INSTALLATION, AND HOW TO USE

  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions
  • New: Google Assistant Compatible
    Find tv channels or movies/tv shows quickly. Search across all apps, accurate voice recognition, Open apps, Play Songs etc;
  • New: Bluetooth Voice Remote
    Bluetooth 5.0 High Stability & High Fidelity voice input. Up to 10M seamless control distance. Together with IR connection mode and IR TV Learning function;
  • New: HDMI2.0 Cable
    Support increased bandwidth requirements of 4K UHD display (4K 60fps with high-speed 19+1 Pin)
  • New: Heat Ultra
    Enjoy the latest 1080HD and up to 4K VODs with our new Heat Ultra app!
  • 4K Ultra HDR output and 6K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • Upgraded: Wi-Fi RTL8822CS 2T2R
    Complete solution for a high-performance wireless streaming tv box. Up to 867Mbps Wi-Fi Network Speed. Up to 1000Mbps Ethernet Network Speed.
  • Android 10.0 OS
    With the more efficient and faster Android 10.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • 32GB eMMC Internal Storage
    32GB eMMC Internal Storage
  • New: Large Bluetooth Voice Remote
    .
  • Support 6K@60fps, 4K Ultra HDR output and 6K video decoding output
    .
  • 32GB eMMC Internal Storage
    .
  • WiFi 6 Supported
    .
  • 4GB DDR3 RAM
    .
  • Heat Ultra
    .
  • New: Firmware Upgrade
    .
  • Quad-core ARM Cortex-A53 Processor
    .
  • 7 Days Playback Feature
    .
  • Google Assistant Compatible
    .
  • New: Android 12.0 OS
    .
  • 04. WHERE CAN I PURCHASE THE VSEEBOX?
    You can purchase it with our partnered online stores / Amazon / local distributors.
  • 05. DO I NEED A VPN TO USE VSEEBOX?
    VPN is not a must to use vSeeBox.
  • 02. WHERE CAN I USE VSEEBOX?
    You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.
  • 06. WHAT INTERNET SPEED DO I NEED FOR VSEEBOX?
    We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network. For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.
  • 07. CAN I INSTALL APPS ON VSEEBOX?
    Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
  • 12. WHAT’S INCLUDED WITH PURCHASE.?
    ,
  • 01. ANY FURTHER CHARGES/SUBSCRIPTIONS AFTER THE PURCHASE OF THE VSEEBOX?
    No and NEVER! Once you purchase the vSeeBox, you can use it with the Heat apps pre-loaded without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!
  • 13. FREE SHIPPING
    ,
  • 09. HOW DO I CONTACT TECH SUPPORT?
    Easy. You can contact VSEE 24/7 through the “CONTACT US” app on the Home screen of your device or you can contact SBS live tech support via your sales representative. We will only offer support on products purchased through the Streaming Box Store.
  • 10. DOES VSEE BOXES OFFER CLOSED CAPTION?
    Unfortunately, VSEE boxes do not offer closed captions. There is select content That does offer subtitles, but it is limited. For those who rely on closed captions, our products won’t service your needs. We are working with VSEE to add this feature in the future, so please check back for updates
  • 11. WHAT’S THE DIFFERENCE IN THE MODELS?
    ,
  • 03. ANY REQUIREMENTS FOR USING VSEEBOX?
    You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works. We recommend an over 8mbps network with Ethernet for smooth streaming.
  • 08. WHY BUY FROM STREAMING BOX STORE
    The Streaming Box Store (SBS) is the largest authorized dealer of VSEE. SBS a collective of industry professionals whose goal is to deliver high quality, affordable entertainment for the entire family. Being an authorized dealer, SBS offers full warranty on all VSEE products. VSEE and SBS offer live technical support. Our techs are available from 10am – 10pm Monday through Friday and VSEE Contact Us is available 24/7 through the app on the homescreen of the device. SBS offers free shipping, for all online purchases, anywhere in the United States. We offer retail and wholesale distribution, with the lowest pricing in the country. Our company representatives tour the country, introducing so many to an affordable and user-friendly options for home entertainment. We all started as customers, so we were just like you!
  • 04. HOW CAN I UPDATE MY VSEEBOX?
    For V1 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.
  • 01. HOW TO SETUP MY VSEEBOX V1 PRO?
    You just need a TV / monitor with HDMI port, and wifi/ethernet network connecting to vSeeBox, then it works. You can install the Heat Live and Heat VOD after basic setup. You can take a look with this vSeeBox Setup video
  • 03. HOW CAN I UNINSTALL APPS ON VSEEBOX?
    On Home page, System Settings, Apps, See all apps, select the app(s) you want to uninstall, and click Uninstall.
  • 02. HOW CAN I INSTALL APPS ON VSEEBOX?
    We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.
  • 01. HOW TO ADD CHANNELS TO FAVORITES?
    1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite. 2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.
  • 06. HOW TO USE THE PLAYBACK FEATURE?
    Currently we have around 40 channels implemented with the 7 Days Playback feature. There’s a playback icon besides the channel name if the channel supports playback. By using the EPG, you can navigate the past 7 days’ channel contents and click to view it.
  • 04. WHY IS THE EPG SHOWING NOT ACCURATE?
    The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
  • 03. HOW TO USE THE EPG FUNCTION?
    1st way: For normal channel selection, you can press the “OK” button on your remote. It shows all the channels and categories. On the hovered channel, press “right” of your remote, to check the current/previous live tv details. 2nd way: For a traditional EPG guide, you can press the “EPG” button on your remote. P.S. Long Press the “left” button of your remote to switch between categories.
  • 02. WHY ARE SOME CHANNELS SHOWING "CHANNEL UNDER MAINTENANCE"?
    It often happens with sports and PPV channels. If there are no live games at the time, those channels will be under maintenance preparing for upcoming events. Please check our EPG for game schedules, or you can check the schedule on relevant sports websites. For regular channels, sometimes there are emergency checks/tests. Most of those channels will come back shortly. If you notice any of the channels that were down for a while and didn’t come back, you can use the Feedback submission to notify us, and our developers’ team will check and fix it soonest.
  • 07. HOW CAN I UPDATE THE HEAT LIVE APP?
    1st way: If there is a new update patch available, there will be a pop-up window to ask if you want to update the Heat Live app. Press yes and it will finish the update automatically. 2nd way: Visit the MENU page, visit Info page, and click the button “Check Update”.
  • 05. HOW TO SEARCH FOR A CHANNEL I WANT TO WATCH?
    Click “OK” on your remote, visit the MENU page, and you can see the search section. You can search your wanted channel name, by searching part of the channel name or location name, e.g. Telemundo 52 Los Angeles KVEA, you can search “Tele” or “Telemundo” or “Los Angeles” or “KVEA”.
  • 05. HOW CAN I TURN SUBTITLES ON/OFF?
    Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.
  • 03. HOW CAN I CHECK MY FAVORITE VOD LIST?
    You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.
  • 01. HOW TO SEARCH FOR A MOVIE/TV SERIES I WANT TO WATCH?
    You can use the Search function on the left-hand side of the VOD main page. For example, if you want to search for the movie “Moonfall”, you can search “moon” or “fall”.
  • 06. HOW CAN I CHANGE THE TRACK LANGUAGE OF A VOD?
    Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.
  • 02. HOW CAN I SET A MOVIE OR TV SERIES TO MY FAVORITE?
    When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.
  • 04. HOW CAN I CHANGE THE PICTURE QUALITY?
    Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version.
  • New: intuitive-designed Bluetooth remote
    Bigger in size and friendly for large hands, buttons are grouped by their functions, shaped to help you navigate easily!
  • New: Android 11 TV System
    Performance improvements such as Enhanced memory management, and privacy features, are introduced to make sure your vSeeBox works quickly and securely
  • 64GB eMMC Internal Storage
    .
  • New: Powerful chipset Amlogic 905Y4
    Enabling 10 bit HDR decoding up to 8K@60fps
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • 4K Ultra HDR output and 8K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • Upgrade: 64GB storage
    64gb eMMC memory flash with more storage
  • Android 11.0 OS
    With the more efficient and faster Android 11.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • New TV Box design
    Build-in Wi-Fi antenna has a concise appearance and easy to carry
  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions

3. HEAT LIVE TV AND PLAYBACK

  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions
  • New: Google Assistant Compatible
    Find tv channels or movies/tv shows quickly. Search across all apps, accurate voice recognition, Open apps, Play Songs etc;
  • New: Bluetooth Voice Remote
    Bluetooth 5.0 High Stability & High Fidelity voice input. Up to 10M seamless control distance. Together with IR connection mode and IR TV Learning function;
  • New: HDMI2.0 Cable
    Support increased bandwidth requirements of 4K UHD display (4K 60fps with high-speed 19+1 Pin)
  • New: Heat Ultra
    Enjoy the latest 1080HD and up to 4K VODs with our new Heat Ultra app!
  • 4K Ultra HDR output and 6K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • Upgraded: Wi-Fi RTL8822CS 2T2R
    Complete solution for a high-performance wireless streaming tv box. Up to 867Mbps Wi-Fi Network Speed. Up to 1000Mbps Ethernet Network Speed.
  • Android 10.0 OS
    With the more efficient and faster Android 10.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • 32GB eMMC Internal Storage
    32GB eMMC Internal Storage
  • New: Large Bluetooth Voice Remote
    .
  • Support 6K@60fps, 4K Ultra HDR output and 6K video decoding output
    .
  • 32GB eMMC Internal Storage
    .
  • WiFi 6 Supported
    .
  • 4GB DDR3 RAM
    .
  • Heat Ultra
    .
  • New: Firmware Upgrade
    .
  • Quad-core ARM Cortex-A53 Processor
    .
  • 7 Days Playback Feature
    .
  • Google Assistant Compatible
    .
  • New: Android 12.0 OS
    .
  • 04. WHERE CAN I PURCHASE THE VSEEBOX?
    You can purchase it with our partnered online stores / Amazon / local distributors.
  • 05. DO I NEED A VPN TO USE VSEEBOX?
    VPN is not a must to use vSeeBox.
  • 02. WHERE CAN I USE VSEEBOX?
    You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.
  • 06. WHAT INTERNET SPEED DO I NEED FOR VSEEBOX?
    We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network. For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.
  • 07. CAN I INSTALL APPS ON VSEEBOX?
    Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
  • 12. WHAT’S INCLUDED WITH PURCHASE.?
    ,
  • 01. ANY FURTHER CHARGES/SUBSCRIPTIONS AFTER THE PURCHASE OF THE VSEEBOX?
    No and NEVER! Once you purchase the vSeeBox, you can use it with the Heat apps pre-loaded without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!
  • 13. FREE SHIPPING
    ,
  • 09. HOW DO I CONTACT TECH SUPPORT?
    Easy. You can contact VSEE 24/7 through the “CONTACT US” app on the Home screen of your device or you can contact SBS live tech support via your sales representative. We will only offer support on products purchased through the Streaming Box Store.
  • 10. DOES VSEE BOXES OFFER CLOSED CAPTION?
    Unfortunately, VSEE boxes do not offer closed captions. There is select content That does offer subtitles, but it is limited. For those who rely on closed captions, our products won’t service your needs. We are working with VSEE to add this feature in the future, so please check back for updates
  • 11. WHAT’S THE DIFFERENCE IN THE MODELS?
    ,
  • 03. ANY REQUIREMENTS FOR USING VSEEBOX?
    You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works. We recommend an over 8mbps network with Ethernet for smooth streaming.
  • 08. WHY BUY FROM STREAMING BOX STORE
    The Streaming Box Store (SBS) is the largest authorized dealer of VSEE. SBS a collective of industry professionals whose goal is to deliver high quality, affordable entertainment for the entire family. Being an authorized dealer, SBS offers full warranty on all VSEE products. VSEE and SBS offer live technical support. Our techs are available from 10am – 10pm Monday through Friday and VSEE Contact Us is available 24/7 through the app on the homescreen of the device. SBS offers free shipping, for all online purchases, anywhere in the United States. We offer retail and wholesale distribution, with the lowest pricing in the country. Our company representatives tour the country, introducing so many to an affordable and user-friendly options for home entertainment. We all started as customers, so we were just like you!
  • 04. HOW CAN I UPDATE MY VSEEBOX?
    For V1 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.
  • 01. HOW TO SETUP MY VSEEBOX V1 PRO?
    You just need a TV / monitor with HDMI port, and wifi/ethernet network connecting to vSeeBox, then it works. You can install the Heat Live and Heat VOD after basic setup. You can take a look with this vSeeBox Setup video
  • 03. HOW CAN I UNINSTALL APPS ON VSEEBOX?
    On Home page, System Settings, Apps, See all apps, select the app(s) you want to uninstall, and click Uninstall.
  • 02. HOW CAN I INSTALL APPS ON VSEEBOX?
    We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.
  • 01. HOW TO ADD CHANNELS TO FAVORITES?
    1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite. 2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.
  • 06. HOW TO USE THE PLAYBACK FEATURE?
    Currently we have around 40 channels implemented with the 7 Days Playback feature. There’s a playback icon besides the channel name if the channel supports playback. By using the EPG, you can navigate the past 7 days’ channel contents and click to view it.
  • 04. WHY IS THE EPG SHOWING NOT ACCURATE?
    The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
  • 03. HOW TO USE THE EPG FUNCTION?
    1st way: For normal channel selection, you can press the “OK” button on your remote. It shows all the channels and categories. On the hovered channel, press “right” of your remote, to check the current/previous live tv details. 2nd way: For a traditional EPG guide, you can press the “EPG” button on your remote. P.S. Long Press the “left” button of your remote to switch between categories.
  • 02. WHY ARE SOME CHANNELS SHOWING "CHANNEL UNDER MAINTENANCE"?
    It often happens with sports and PPV channels. If there are no live games at the time, those channels will be under maintenance preparing for upcoming events. Please check our EPG for game schedules, or you can check the schedule on relevant sports websites. For regular channels, sometimes there are emergency checks/tests. Most of those channels will come back shortly. If you notice any of the channels that were down for a while and didn’t come back, you can use the Feedback submission to notify us, and our developers’ team will check and fix it soonest.
  • 07. HOW CAN I UPDATE THE HEAT LIVE APP?
    1st way: If there is a new update patch available, there will be a pop-up window to ask if you want to update the Heat Live app. Press yes and it will finish the update automatically. 2nd way: Visit the MENU page, visit Info page, and click the button “Check Update”.
  • 05. HOW TO SEARCH FOR A CHANNEL I WANT TO WATCH?
    Click “OK” on your remote, visit the MENU page, and you can see the search section. You can search your wanted channel name, by searching part of the channel name or location name, e.g. Telemundo 52 Los Angeles KVEA, you can search “Tele” or “Telemundo” or “Los Angeles” or “KVEA”.
  • 05. HOW CAN I TURN SUBTITLES ON/OFF?
    Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.
  • 03. HOW CAN I CHECK MY FAVORITE VOD LIST?
    You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.
  • 01. HOW TO SEARCH FOR A MOVIE/TV SERIES I WANT TO WATCH?
    You can use the Search function on the left-hand side of the VOD main page. For example, if you want to search for the movie “Moonfall”, you can search “moon” or “fall”.
  • 06. HOW CAN I CHANGE THE TRACK LANGUAGE OF A VOD?
    Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.
  • 02. HOW CAN I SET A MOVIE OR TV SERIES TO MY FAVORITE?
    When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.
  • 04. HOW CAN I CHANGE THE PICTURE QUALITY?
    Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version.
  • New: intuitive-designed Bluetooth remote
    Bigger in size and friendly for large hands, buttons are grouped by their functions, shaped to help you navigate easily!
  • New: Android 11 TV System
    Performance improvements such as Enhanced memory management, and privacy features, are introduced to make sure your vSeeBox works quickly and securely
  • 64GB eMMC Internal Storage
    .
  • New: Powerful chipset Amlogic 905Y4
    Enabling 10 bit HDR decoding up to 8K@60fps
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • 4K Ultra HDR output and 8K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • Upgrade: 64GB storage
    64gb eMMC memory flash with more storage
  • Android 11.0 OS
    With the more efficient and faster Android 11.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • New TV Box design
    Build-in Wi-Fi antenna has a concise appearance and easy to carry
  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions

4. HEAT VOD VIDEO-ON-DEMAND

  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions
  • New: Google Assistant Compatible
    Find tv channels or movies/tv shows quickly. Search across all apps, accurate voice recognition, Open apps, Play Songs etc;
  • New: Bluetooth Voice Remote
    Bluetooth 5.0 High Stability & High Fidelity voice input. Up to 10M seamless control distance. Together with IR connection mode and IR TV Learning function;
  • New: HDMI2.0 Cable
    Support increased bandwidth requirements of 4K UHD display (4K 60fps with high-speed 19+1 Pin)
  • New: Heat Ultra
    Enjoy the latest 1080HD and up to 4K VODs with our new Heat Ultra app!
  • 4K Ultra HDR output and 6K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • Upgraded: Wi-Fi RTL8822CS 2T2R
    Complete solution for a high-performance wireless streaming tv box. Up to 867Mbps Wi-Fi Network Speed. Up to 1000Mbps Ethernet Network Speed.
  • Android 10.0 OS
    With the more efficient and faster Android 10.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • 32GB eMMC Internal Storage
    32GB eMMC Internal Storage
  • New: Large Bluetooth Voice Remote
    .
  • Support 6K@60fps, 4K Ultra HDR output and 6K video decoding output
    .
  • 32GB eMMC Internal Storage
    .
  • WiFi 6 Supported
    .
  • 4GB DDR3 RAM
    .
  • Heat Ultra
    .
  • New: Firmware Upgrade
    .
  • Quad-core ARM Cortex-A53 Processor
    .
  • 7 Days Playback Feature
    .
  • Google Assistant Compatible
    .
  • New: Android 12.0 OS
    .
  • 04. WHERE CAN I PURCHASE THE VSEEBOX?
    You can purchase it with our partnered online stores / Amazon / local distributors.
  • 05. DO I NEED A VPN TO USE VSEEBOX?
    VPN is not a must to use vSeeBox.
  • 02. WHERE CAN I USE VSEEBOX?
    You can use it anywhere in the world! vSeeBox is not just one of the best products for home entertainment, you can take it for traveling/road trips.
  • 06. WHAT INTERNET SPEED DO I NEED FOR VSEEBOX?
    We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network. For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.
  • 07. CAN I INSTALL APPS ON VSEEBOX?
    Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
  • 12. WHAT’S INCLUDED WITH PURCHASE.?
    ,
  • 01. ANY FURTHER CHARGES/SUBSCRIPTIONS AFTER THE PURCHASE OF THE VSEEBOX?
    No and NEVER! Once you purchase the vSeeBox, you can use it with the Heat apps pre-loaded without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!
  • 13. FREE SHIPPING
    ,
  • 09. HOW DO I CONTACT TECH SUPPORT?
    Easy. You can contact VSEE 24/7 through the “CONTACT US” app on the Home screen of your device or you can contact SBS live tech support via your sales representative. We will only offer support on products purchased through the Streaming Box Store.
  • 10. DOES VSEE BOXES OFFER CLOSED CAPTION?
    Unfortunately, VSEE boxes do not offer closed captions. There is select content That does offer subtitles, but it is limited. For those who rely on closed captions, our products won’t service your needs. We are working with VSEE to add this feature in the future, so please check back for updates
  • 11. WHAT’S THE DIFFERENCE IN THE MODELS?
    ,
  • 03. ANY REQUIREMENTS FOR USING VSEEBOX?
    You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works. We recommend an over 8mbps network with Ethernet for smooth streaming.
  • 08. WHY BUY FROM STREAMING BOX STORE
    The Streaming Box Store (SBS) is the largest authorized dealer of VSEE. SBS a collective of industry professionals whose goal is to deliver high quality, affordable entertainment for the entire family. Being an authorized dealer, SBS offers full warranty on all VSEE products. VSEE and SBS offer live technical support. Our techs are available from 10am – 10pm Monday through Friday and VSEE Contact Us is available 24/7 through the app on the homescreen of the device. SBS offers free shipping, for all online purchases, anywhere in the United States. We offer retail and wholesale distribution, with the lowest pricing in the country. Our company representatives tour the country, introducing so many to an affordable and user-friendly options for home entertainment. We all started as customers, so we were just like you!
  • 04. HOW CAN I UPDATE MY VSEEBOX?
    For V1 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.
  • 01. HOW TO SETUP MY VSEEBOX V1 PRO?
    You just need a TV / monitor with HDMI port, and wifi/ethernet network connecting to vSeeBox, then it works. You can install the Heat Live and Heat VOD after basic setup. You can take a look with this vSeeBox Setup video
  • 03. HOW CAN I UNINSTALL APPS ON VSEEBOX?
    On Home page, System Settings, Apps, See all apps, select the app(s) you want to uninstall, and click Uninstall.
  • 02. HOW CAN I INSTALL APPS ON VSEEBOX?
    We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there. For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.
  • 01. HOW TO ADD CHANNELS TO FAVORITES?
    1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite. 2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.
  • 06. HOW TO USE THE PLAYBACK FEATURE?
    Currently we have around 40 channels implemented with the 7 Days Playback feature. There’s a playback icon besides the channel name if the channel supports playback. By using the EPG, you can navigate the past 7 days’ channel contents and click to view it.
  • 04. WHY IS THE EPG SHOWING NOT ACCURATE?
    The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
  • 03. HOW TO USE THE EPG FUNCTION?
    1st way: For normal channel selection, you can press the “OK” button on your remote. It shows all the channels and categories. On the hovered channel, press “right” of your remote, to check the current/previous live tv details. 2nd way: For a traditional EPG guide, you can press the “EPG” button on your remote. P.S. Long Press the “left” button of your remote to switch between categories.
  • 02. WHY ARE SOME CHANNELS SHOWING "CHANNEL UNDER MAINTENANCE"?
    It often happens with sports and PPV channels. If there are no live games at the time, those channels will be under maintenance preparing for upcoming events. Please check our EPG for game schedules, or you can check the schedule on relevant sports websites. For regular channels, sometimes there are emergency checks/tests. Most of those channels will come back shortly. If you notice any of the channels that were down for a while and didn’t come back, you can use the Feedback submission to notify us, and our developers’ team will check and fix it soonest.
  • 07. HOW CAN I UPDATE THE HEAT LIVE APP?
    1st way: If there is a new update patch available, there will be a pop-up window to ask if you want to update the Heat Live app. Press yes and it will finish the update automatically. 2nd way: Visit the MENU page, visit Info page, and click the button “Check Update”.
  • 05. HOW TO SEARCH FOR A CHANNEL I WANT TO WATCH?
    Click “OK” on your remote, visit the MENU page, and you can see the search section. You can search your wanted channel name, by searching part of the channel name or location name, e.g. Telemundo 52 Los Angeles KVEA, you can search “Tele” or “Telemundo” or “Los Angeles” or “KVEA”.
  • 05. HOW CAN I TURN SUBTITLES ON/OFF?
    Some of our VODs have different subtitles even in different languages for you to choose from. Press the Menu button on your remote during the VOD streaming, in Subtitles, you can choose None (for closing subtitles), or subtitles in different languages.
  • 03. HOW CAN I CHECK MY FAVORITE VOD LIST?
    You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.
  • 01. HOW TO SEARCH FOR A MOVIE/TV SERIES I WANT TO WATCH?
    You can use the Search function on the left-hand side of the VOD main page. For example, if you want to search for the movie “Moonfall”, you can search “moon” or “fall”.
  • 06. HOW CAN I CHANGE THE TRACK LANGUAGE OF A VOD?
    Some of our VODs have different track languages for you to choose. Press the Menu button on your remote during the VOD streaming, in Track, you can choose English, Español and more according to availability.
  • 02. HOW CAN I SET A MOVIE OR TV SERIES TO MY FAVORITE?
    When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.
  • 04. HOW CAN I CHANGE THE PICTURE QUALITY?
    Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version.
  • New: intuitive-designed Bluetooth remote
    Bigger in size and friendly for large hands, buttons are grouped by their functions, shaped to help you navigate easily!
  • New: Android 11 TV System
    Performance improvements such as Enhanced memory management, and privacy features, are introduced to make sure your vSeeBox works quickly and securely
  • 64GB eMMC Internal Storage
    .
  • New: Powerful chipset Amlogic 905Y4
    Enabling 10 bit HDR decoding up to 8K@60fps
  • 4GB DDR3 RAM
    4GB DDR3 RAM
  • 4K Ultra HDR output and 8K video decoding output
    upgrade your entertainment experience at up to 60fps that bring you into an unprecedented visual world. Enjoying Ultra HD movies. Perfect for home theater home entertainment and business use etc
  • Upgrade: 64GB storage
    64gb eMMC memory flash with more storage
  • Android 11.0 OS
    With the more efficient and faster Android 11.0 OS, it has a better compatibility of software (now compatible with all the apps in Google Play Store), better games and applications, and a better user experience.
  • New TV Box design
    Build-in Wi-Fi antenna has a concise appearance and easy to carry
  • 7 Days Playback Feature
    watch the past 7 days contents without having to download them, in high playback resolutions
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