The Streaming Box Store is committed to providing the best experience for our customers. Please review our shipping and return policy for all products purchased from vseeboxofficial.com:

1.⁠ ⁠The shipping timeframe is typically 1-2 business days after the order is placed.

2.⁠ ⁠We utilize USPS and UPS for shipping and packing slips are emailed once the order is processed, providing all necessary information.

3.⁠ ⁠Shipping is complimentary, and there is an option for express shipping at a cost of $50 for 2-day air delivery.

4.⁠ ⁠Items can be shipped to all states within the United States.

 

14-Day Money-Back Guarantee

We offer a 14-Day Money-Back Guarantee on all products. If you are unsatisfied with your purchase, you may return the product within 14 days of delivery for a full refund of your original purchase price.

 

Eligibility for Returns:

* The product must be in its original condition, unused, with all tags and packaging intact.

* Proof of purchase (receipt or invoice) is required.

* Items with physical damage, water damage, or poor condition (e.g., dirt, food remnants) are not eligible for a refund and may be returned to the sender at our discretion.

 

Exclusions:

* Returns due to application compatibility issues or lack of understanding of product features are not accepted unless the issue was misrepresented or explicitly guaranteed.

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Return Process:

1. Contact Us:

Contact our Customer Service team info@streamingboxstore.com with details of your return request and proof of purchase.

3. Approval and Shipping:

After review, we will send a return authorization form. Include this form in your return package. Customers are responsible for return shipping costs, including international returns. Ship the product to our warehouse in California, USA.

4. Processing and Refunds:

Once received and inspected, we will issue a refund within 72 hours through the original payment method. Processing typically takes 3-5 business days.

1-Year Warranty

All VSEE devices purchased from our website come with a 1-Year Warranty.